Your privacy is not merely a legal obligation for isama — it is our genuine commitment. This document clearly explains how we collect, process, store and protect your personal information every time you use the isama platform.
Isama takes user privacy very seriously. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of personal information you provide to us or that we collect automatically when you use the isama platform.
This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards. We are committed to ensuring that your personal data is handled responsibly, transparently, and securely at all times.
This policy applies to all information collected through the isama.vip website, our Android and iOS mobile apps, customer support interactions, and any other official isama communication channels. If you use isama services on behalf of another person, you are responsible for ensuring that person is aware of and agrees to this policy.
Isama only collects data that is strictly necessary to deliver our services safely and efficiently. The data we collect falls into two main categories:
Data you provide directly:
Data collected automatically:
Every piece of data we collect has a clear and legitimate purpose. isama uses your personal information for the following purposes:
| Purpose of Use | Data Type Used | Legal Basis |
|---|---|---|
| Registration and account management | Name, email, password | Contract fulfillment |
| Identity verification (KYC) | Identity documents, date of birth | Legal obligation |
| Payment processing | Financial information, IP address | Contract fulfillment |
| Fraud prevention & security | Technical data, activity records | Legitimate interest |
| Communication & customer support | Email, phone number | Contract fulfillment |
| Marketing & promotions (with consent) | Email, game preferences | User consent |
| Analytics & platform improvement | Usage data, cookies | Legitimate interest |
Isama will not use your data for any purpose other than those stated above without first obtaining your explicit consent.
Isama does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in certain limited situations, we may need to share your information with the following parties:
All third parties we engage are bound by strict confidentiality agreements and are only permitted to use your data for the agreed purposes. isama remains fully accountable for the security of your data even when third parties are involved.
Isama continuously invests in the latest security technologies to ensure your personal data is always protected against unauthorized access, loss, or accidental disclosure.
Isama uses cookies and similar tracking technologies to enhance your user experience, maintain session security, and understand how users interact with our platform.
Types of cookies we use:
You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the isama platform. For more information on managing cookies, refer to your browser's documentation.
As an isama user, you have certain rights regarding your personal data under Malaysia's PDPA and our own policy. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or outdated, you have the right to request an immediate correction.
You can request the deletion of your data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You can request your data in a machine-readable format for transfer to another platform.
Under certain circumstances, you can request that we restrict how we process your data.
To exercise any of the rights above, please contact our Data Protection Officer team. We will respond within 14 business days of receiving your request.
Isama retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are general guidelines for our retention periods:
Once the applicable retention period has ended, your data will be securely deleted or anonymized so it can no longer be personally associated with you.
The isama platform may contain links to third-party services or content related to our games. Please note that this Privacy Policy applies exclusively to the isama platform.
Isama does not guarantee the level of privacy protection provided by third parties. Any interaction you have with external entities is at your own risk and subject to their respective privacy policies.
Isama has appointed a Data Protection Officer responsible for ensuring our compliance with applicable privacy laws and handling all personal data-related inquiries.
If you have any questions, concerns, or complaints regarding how we handle your personal data, or if you wish to exercise any of the rights set out in this policy, please contact us via:
We are committed to responding to all privacy enquiries within 14 business days. For more complex complaints, we will provide regular progress updates until the matter is fully resolved.
Our six tangible commitments to protecting the privacy of every platform user
The same 256-bit SSL technology used by leading banking institutions in Malaysia protects all data transmitted between your device and the isama servers. No sensitive information is ever sent unencrypted.
Your identity verification is carried out through an integrated, secure KYC system. Documents you upload are processed in a protected environment and are never exposed to unrelated parties.
Isama has never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data belongs to you — not to us as a business asset.
Our cybersecurity team monitors the isama infrastructure around the clock to detect and neutralize any threats before they can affect your data. Independent security audits are conducted on a regular basis.
Every aspect of data management at isama is designed to comply with Malaysia's Personal Data Protection Act 2010. Our Data Protection Officer ensures our operations consistently meet the latest legal requirements.
You can access, correct, or request deletion of your data at any time. Privacy settings and marketing preferences can be managed directly through your account without waiting for approval.
We understand that trust is the foundation of our relationship with you. Every decision we make regarding your data — from how we collect and store it to how we delete it when it is no longer needed — is made with your best interests as our priority.
Isama believes the best gaming experience starts with peace of mind. When you know your data is protected, you can focus entirely on your entertainment experience.
Create a free account and enjoy a safe, fair, and exciting online entertainment experience alongside over 500,000 isama members who have already trusted our platform.