Before using the isama platform, we encourage you to read these terms and conditions carefully. This document outlines the rights, responsibilities, and rules governing the relationship between you and isama as an online entertainment service provider.
These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and isama ("Platform", "We"). By accessing the isama website at isama.vip, downloading or using our mobile app, or registering an account — you hereby acknowledge that you have read, understood and agree to comply with all terms contained in this document.
This agreement shall be read together with the isama Privacy Policy and Responsible Gaming Policy, both of which form part of the overall terms governing your use of this platform. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.
Isama reserves the right to update or amend these Terms and Conditions at any time without prior notice. Continued use of the platform following any amendment constitutes your acceptance of the modified terms.
To use the isama platform, you must meet all of the following eligibility requirements without exception:
Isama reserves the right to verify your identity at any time through the KYC (Know Your Customer) process. Failure to provide the required verification documents may result in account suspension or closure.
Each user is only permitted to hold one account only on the isama platform. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts along with the freezing of any existing balances.
Isama uses an advanced monitoring system to detect any unusual activity. In cases of suspected fraud or abuse, isama reserves the right to temporarily suspend an account for investigation without prior notice.
All financial transactions on isama are processed through a secure, integrated payment system. The following rules govern the financial aspects of your account:
All amounts are in Malaysian Ringgit (MYR) unless otherwise stated. isama uses 256-bit SSL encryption technology to protect all your financial transaction data.
Isama offers a wide range of bonuses and promotions to new and existing members. All bonuses are subject to the wagering (rollover) requirements stated in each relevant promotional offer.
Isama is committed to maintaining a safe, fair, and enjoyable gaming environment for all users. Accordingly, the following conduct is strictly prohibited on our platform:
Violating any of the above rules may result in immediate account suspension, balance freezing and, where necessary, legal action. isama cooperates fully with authorities in investigations related to illegal activity.
All content, designs, graphics, trademarks, logos, software code, user interfaces, and other elements on the isama platform are the exclusive property of isama or its content licensors.
Any infringement of isama's intellectual property rights will be acted upon under applicable Malaysia law.
Isama provides this platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates without interruption, we cannot guarantee a service entirely free from technical errors.
Isama reserves the right to suspend or close the account of any user for the following reasons, with or without prior notice depending on the severity of the case:
Users may also close their account at any time by contacting the isama support team. Any valid balance will be returned upon completion of the compliance review process, subject to no outstanding claims or unresolved issues.
Isama reserves the right to amend these Terms and Conditions at any time. Significant changes will be communicated to users via email or in-app notification at least 7 days before taking effect, except in cases of emergency or legal compliance requirements.
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising will first be resolved through isama's internal dispute resolution process. If internal resolution is unsuccessful, the dispute will be referred to mutually agreed arbitration.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
Six core pillars that demonstrate isama's commitment to fairness and user safety
Isama operates under a valid official licence and is subject to periodic audits by independent parties. Every aspect of our operations complies with international industry standards to ensure fair and responsible gaming.
All your personal and financial data is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions worldwide. Your information will not be shared with third parties without your consent.
Every game on isama uses a certified Random Number Generator (RNG) that has been independently tested and verified. This ensures every round is completely random and cannot be manipulated by anyone.
Our thorough identity verification process not only protects the platform from misuse, but also ensures that your winnings reach the right person — you.
Every bonus term on isama is written clearly, without confusing language. You know exactly how much wagering is required and how long the bonus period lasts — no hidden surprises.
If you believe your rights have been violated or have an issue with your account, our support team is ready to listen and respond in real time. Every complaint is recorded and taken seriously.
As part of these Terms and Conditions, isama reaffirms our commitment to responsible gaming. We provide control tools such as deposit limits, session time limits, and self-exclusion options to help users maintain control over their gaming habits.
Gaming is for entertainment only. Never wager money you cannot afford to lose. If you feel that gaming is beginning to affect your personal, financial, or professional life, please seek help immediately.
Read the Responsible Gaming PolicyCreate a free account and enjoy a wide range of exciting games alongside more than 500,000 isama members who have trusted our platform. Safe, fair and fun.